Bespoke Venetian Plaster Finishes for Luxury Interiors

1. Introduction

Lustre & Lime ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit inquiries or request quotes.
• Project Details: Information about your project requirements, preferences, and specifications.
• Technical Data: IP address, browser type, device information, and website usage data through cookies and analytics.
• Communication Records: Correspondence via email, phone, or messaging platforms.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes for our services
• Process and fulfill service requests
• Communicate with you about projects, updates, and appointments
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide our services and fulfill contractual obligations
• Legitimate Interest: To improve our services and communicate with customers
• Consent: For marketing communications and cookies (where required)
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (e.g., email services, analytics)
• Professional advisors (lawyers, accountants)
• Law enforcement or regulatory bodies when legally required

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no internet transmission is completely secure.

7. Your Rights

Under GDPR and other applicable laws, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

1. Agreement to Terms

By accessing or using the services of Lustre & Lime, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Lustre & Lime provides decorative plastering services including Venetian plaster, polished plaster, Tadelakt, microcement, and bespoke finishes for residential and commercial projects in Marbella and Costa del Sol.

3. Quotes and Estimates

• All quotes and estimates are provided free of charge and are valid for 30 days unless otherwise stated.
• Quotes are based on the information provided by the client and may be subject to revision following site inspection.
• Final pricing may vary based on project scope, materials, and unforeseen circumstances.

4. Booking and Deposits

• A deposit may be required to secure your project booking.
• Deposit amounts will be agreed upon in writing before work commences.
• Deposits are non-refundable unless we cancel the project.

5. Project Execution

• We will provide a projected timeline for completion, which may be subject to change due to weather, material availability, or other factors beyond our control.
• The client is responsible for ensuring the work area is accessible and safe.
• We reserve the right to refuse or discontinue work if site conditions are deemed unsafe or unsuitable.

6. Payment Terms

• Payment terms will be outlined in your project agreement.
• Final payment is due upon completion of work unless otherwise agreed.
• Late payments may incur additional charges.
• Accepted payment methods will be specified in your agreement.

7. Changes and Cancellations

• Changes to project scope must be requested in writing and may affect pricing and timeline.
• Cancellations must be made in writing. Cancellation fees may apply based on work already completed.
• We reserve the right to cancel projects with reasonable notice if circumstances require.

8. Warranties and Guarantees

• We guarantee the quality of our workmanship and materials used.
• Warranty periods will be specified in your project agreement.
• Warranties do not cover damage caused by improper maintenance, accidents, or normal wear and tear.

9. Liability

• We carry appropriate insurance coverage for our work.
• Our liability is limited to the value of the services provided.
• We are not responsible for damage to existing structures or items not disclosed during site inspection.

10. Intellectual Property

All designs, samples, and creative work remain the intellectual property of Lustre & Lime unless otherwise agreed in writing. We reserve the right to photograph completed projects for marketing purposes unless you request otherwise.

11. Disputes

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of Spanish law and courts in Málaga, Spain.

12. Contact Information

For questions about these Terms of Service, please contact us: